Frequently Asked Questions
How do I add photos to the frame?
You can easily upload photos using a Micro SD card or USB-C drive, or by connecting the frame to your computer with a USB-C cable. No complicated setup needed
How many photos can it hold?
With 32GB of built-in memory, the frame can store hundreds (even thousands) of your favorite photos.
Do I need Wifi to use this?
No—this frame works completely without WiFi. Just upload your photos directly and enjoy them anytime.
Is it easy to use for parents or grandparents?
Absolutely. The touchscreen makes it simple to navigate, and once photos are uploaded, it plays automatically—no tech skills needed.
How long does shipping take?
Orders are processed quickly and shipped from U.S. fulfillment partners. Delivery typically takes 1-3 business days.
What if there’s an issue with my order?
If anything isn’t right, just reach out to us—we’re here to help and will make it right.
FAQ
How do I load photos onto the frame? You can upload photos using a Micro SD card or USB-C drive (not included), or connect directly to your computer via USB-C cable (not included). It's quick and straightforward — no apps or accounts needed.
Does the frame require WiFi? No WiFi needed! The Photomara frame works completely offline, keeping your memories private and the setup simple.
What's included in the box? The frame comes with built-in 32GB memory. A Micro SD card, USB-C drive, and USB-C cable are not included but can be used to transfer photos.
How many photos can it hold? With 32GB of built-in storage, the frame can hold hundreds of your favorite moments.
Is it easy to set up? Yes! The touchscreen display makes navigation simple for all ages — no tech experience required.
How long does shipping take? We ship from U.S. fulfillment partners, so most orders arrive within [X] business days.